Information we collect
We collect personal information that you provide when you request a quote, contact us, or engage us to carry out painting and decorating work. This typically includes your name, contact details (phone, email, address), property details and any information relevant to the work you have asked us to quote on.
How we use your information
- To prepare and provide quotes for painting and decorating work
- To schedule and carry out work you have engaged us to do
- To communicate with you about your project, including changes and updates
- To issue invoices and process payments
- To meet our legal, tax and insurance obligations
- To improve our services and respond to feedback
Disclosure of information
We do not sell your personal information. We may share limited information with trusted third parties where necessary to deliver our services — for example, suppliers, contractors, accountants, insurers, or where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. This includes physical, electronic and procedural safeguards appropriate to the sensitivity of the information.
Cookies and website analytics
Our website may use cookies and standard analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings if you prefer.
Accessing and correcting your information
You can request access to or correction of the personal information we hold about you by contacting us using the details on our Request a Quote page. We will respond within a reasonable timeframe.
Complaints
If you believe we have breached the Australian Privacy Principles, please contact us so we can investigate and respond. If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.